Mediation Service Banks - Credit - Investments.

The Mediation Service Banks - Credit - Investments is an impartial mediator, presided by the Ombudsman (appointed by the financial sector) and a representative of the consumers.

Any customer of a bank, credit company, stockbroking firm, portfolio manager or investment adviser member of respectively the Belgian Bankers’ Association, the Professional Union of Credit Providers, the Belgian Association of Stock Exchange Members or the Belgian Asset Managers Association, acting in his capacity of a natural person to defend his interests, can appeal to the Mediation Service if he has not obtained satisfaction from his financial institution.

• In that case, the customer must inform the Mediation Service of the dispute clearly and accurately.
• The Mediation Service will give a non-binding advice concerning the case which has been submitted.
• The procedure is a written procedure throughout.
• Depending on the nature of the problem, examining the case may take any time between a couple of days and several months.

There are no charges for appealing to the Mediation Service.